FAQ about our ECU Repair Services - Specialized ECU Repair

Start Here...

Our Advantage...


	5-Years Warranty
	Free Shipping
	Phone Tech Support
	Tech Documents
	Repair Summaries

Frequently Asked Questions

/ Frequently Asked Questions

Show all answers / Hide all answers

Repair Cost: How much is it to get my ECU repaired?

You will need to call to get an accurate estimate. Our repair costs range from $350 - $900 which includes our "Standards of Service" features:

Please call, 1-800-328-1425, to get an estimate.

Repair & Return: What is Repair and Return Service?

Repair and Return service means that you send your unit to our location. We test, diagnose the unit, and repair it if it is needed, then we send it back to you.

Step 1: Fill out the Repair and Return Form.
Step 2: Go to your email and print the email confirmation.
Step 3: Send the Repair Form along with your ECU to:

Step 4: A technician will call you to follow-up on the repair.

Core Exchange: What is a Core Exchange Service?

First, we send you an rebuilt ECU from our stock. Once you receive our ECU, you send us back your damaged ECU core.

We collect a "Core Charge" with all exchanges to ensure that exchange is completed. When we receive your ECU core at our office, we refund the core charge immidiatelly. For your convenience, we include a prepaid UPS Return Label in the box.

ECU cores must be returned within 5 days of the delivered date in order to receive the refund of the core deposit. You may be subject to additional charges, in addition to a canceled warranty, if you do not return your old ECU core within 5 days of receiving your new rebuilt ECU. For your convenience, we include a prepaid, UPS Return Label, in the box.

ECUs returned in non-rebuildable condition, such as water damaged, fire damaged or manipulated ECUs, may receive a partial refund, or no refund at all.

Turnaround time: How long will it take to get my ECU repaired?

In most cases the usual turnaround time is 3-5 days.

Testing: What if you find that my ECU is good? How much is it for testing?

If we find the your ECU is in good working condition, it is only $50 for testing.

A technician will call you to help diagnose where the problem could be on your car.

Programming: Do I need to "reprogram" my ECU after you repair it?

No, once we repair your unit, it will be "Plug and Play". We only work on the "hardware" of the ECUs therefore we don't deal with the software programming.

Performance Loss: I have a performance chip/upgrade. Will I lose the performance when you repair my ECU?

No. In most of the cases the performance upgrade has nothing to do with the problems in the ECU. Therefore, we don't touch them. In very rare cases, if we diagnose that the performance tune is the cause of the problems in the unit, we will recommend switching back to the stock configuration.

5-Year Warranty: What does the 5-Year warranty cover?

Our warranty covers your repaired ECU for 5 years from the original purchase date on the Sales Invoice and includes Free Technical Support on the phone during our business hours.

If the unit fails once we have repaired it, due to water or fire damge, the warranty will be void NO EXCEPTIONS.

Water Damage: Can you repair a water damaged ECU?

It depends on how severe the damage is. If the damage is very minimal, it can be repaired, otherwise we will suggest to replace your ECU with another unit from our stock.

Location: Where are we located?

We are in Oakland Park, FL, USA.

Our address is:
941 NE 48 St
Oakland Park, FL 33334

Beyond Repair ECU: What if my ECU cannot be rebuilt?

In the case that your ECU is damged beyond repair, we will have one of our technicians give you a call to suggest either a new replacement or a reprogramming of another ECU to match your car.

Emissions: Will my car pass an emissions test?

If your ECU has not been enhanced with a performance software upgrade, you should pass the emissions test.

Free Shipping: What's the standard shipping speed?

UPS Ground, which usually takes about 5 days.

A tracking number will be sent automatically to your email.

International Shipping: How much?

There is an additional $25 charge for shipments going to Puerto Rico, Alaska and Hawaii. Shipping to Canada is an extra $25. For International shipments, we only use UPS Express Saver 5-Day delivery for $90 since we have noticed that UPS is easier to get through customs.

On Exchanges for International shipments ONLY, there is an additional $100 Core included in the shipping charges which count towards the core charge deposit. Once we receive the ECU core back, you will be refunded the original core charge plus the additional $100.

ECU Shipping: How should I ship my damaged ECU?

Wrap your ECU with cushioning material (bubble wrap, foam paper, etc.) to avoid damages to the ECU during shipping. If you have to send extra parts like: clips, eprom memories, etc., please attach to the ECU with masking tape. Specialized ECU Repair will not be responsible for extra parts lost during shipping or for extra parts not declared on the Repair and Return Form.

Refund Policy: What's your Refund/Return Policy?

No refunds will be issued unless we have attempted to replace the ECU first.

Returned exchange ECUs will be charge a 20% restocking fee. Therefore, call us to determine if your ECU is damaged or work with your mechanic to make sure you have the right diagnosis.

We will refund 100% of your money if we exhausted all the possibilities to solve your problem.

If we approve a refund, please allow 4 business days for the refund to process.

Terms of Service: Please also read our TOS.

All the general details about ourTerms of Service