SHIPPING
UPS is our preferred, and only, mail carrier.
We always include FREE UPS Ground Shipping to the 48 contiguous United States. There is an additional $25 charge for shipments going to Puerto Rico, Alaska and Hawaii. Shipping to Canada is an extra $25 for UPS Standard. For International shipments, we only use UPS Express Saver 5-Day delivery for $90, since we have noticed that this UPS service is easier to pass through customs.
Before you pack your ECU to send it to us, wrap it with cushioning material (bubble wrap, foam peanuts or paper). This will avoid damages to the unit during shipping.
Please, use the smallest box possible when you send your ECU to us. These are some suggestions:
ECU REPAIR SERVICE
Most repairs have a 3-5 day turnaround time. Depending on the severity of the damage in the ECU, some repairs can take more time. Specialized ECU Repair will not be responsible for garage storage fees, labor charges, car rental fees or any other type fee charged to the customer from any third party, or repair shop, during the time of the repair.
Upon arrival of the ECU to our shop, the ECU will be inspected and tested before we begin to repair it. If after testing the ECU we find that the unit is damaged beyond repair, due to fire damage, water damage or a defective CPU, the customer will be contacted immediately, and advised to get a replacement ECU. In such case, an ECU replacement quote will be provided to the customer before we go any further.
Since many of the ECUs that we repair are over 15 years old, and, their old components can fail at any given time, each ECU repair will also have their most important parts updated with new components in order to ensure the length of the 5-Year Warranty.
ECU EXCHANGE SERVICE
Core exchanges must be returned within 5 days of the delivered date in order to receive the refund of the core deposit. You may be subject to additional charges, in addition to a canceled warranty, if you do not return your old ECU within 5 days of receiving your new rebuilt ECU.
For your convenience, we include prepaid, UPS Return Label, in the box for all exchanges.
ECUs returned in non-rebuildable condition, such as water damaged, fire damaged or manipulated ECUs, may receive a partial refund, or no refund at all
WARRANTY
Our warranty covers all ECU repairs for 5 years from the original purchase date on the Sales Invoice. On exchanges, the 5-Year Warranty begins from the day that we receive your old unit at our location.
Our warranty does not cover any damage to the repaired, or exchanged ECU, that results from improper installation, accident, collision, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification.
If any security seals are tampered with, the warranty will be cancelled. Contact us before you open the ECU in the case that you want to install a performance chip.
The warranty will not be awarded without a copy of the Sales Invoice and Warranty Form. Also, that warranty is not transferable if the car is sold to another person.
We are not responsible if a car's warranty with the manufacturer is voided by using replacements parts supplied by us.
REFUND POLICY
No refunds will be issued unless we have attempted to repair, or replace, the ECU first. It is the responsibility of the owner to consult with us about any ECU related warranty issues, before going to a third party for a diagnose.
Returned exchange ECUs will be charged a 20% restocking fee.
We will refund 100% of your money if we have exhausted all the possibilities to solve your problem.
If we approve a refund, please allow 4 business days for the refund to process.
Revised 7-2011 |
